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How to use this site

error solutions

Sales & refund policies

Questions answered on how to use this website

Solutions for when things go wrong

Our sales and refund policy outlined.

requirements

Everything you will need to subscribe, get readings and take courses.

Get quick answers to the most general questions asked of The Colour Option.

General information

 

GET QUICK ANSWERS TO THE MOST GENERAL QUESTIONS ASKED

FAQ's

HOW TO USE THIS SITE    |   ERROR SOLUTIONS   |   REQUIREMENTS   |   SALES & REFUND POLICIES    |   GENERAL INFORMATION

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The Colour Option / The Chic Rainbow Chick™

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HOW TO USE THIS SITE

Here are some tips to optimize your experience of The Colour Option

  • An adventurous spirit.
  • Buckets full of curiosity.
  • A genuine interest in living a happier, healthier and more creative life.
  • Computer/laptop/tablet and internet connection.
  • An active / working E-mail account.
  • A camera or smart phone with a camera.
  • A Facebook account.
  • An hour a day for 21 days. (selected online courses)
  • An active PayPal account or credit card.

Technical Tips

  • This site and colours used in presentations will display best on a high resolution screen setting - suggested setting 1024 x 640 or higher.
  • For optimum download speeds - please use a connection of 1mbps or higher.

ERROR SOLUTIONS

I’ve just signed up but was not redirected to the reading or course I’m interested in?
Please make sure that you’ve responded to our confirmation e-mail sent to the address you supplied. Unconfirmed users are not directed to our secure shopping area.

My payment has been processed  but I’ve not been directed to my questionnaire or reading package?

There might be several reason for this. Please send us a mail with your payment details from your registered user e-mail address and we will resolve the problem as soon as possible. Please allow at least 48 hours for verification of payments should the system have encountered an error.

Certain parts of your website is not showing in my browser?
Some mobile browsers are not capable of running Java script. Please ensure that your device runs the latest version of your browser software and that your Java functionality is updated.

I’ve been added to your e-mail newsletter and do not wish to receive it any longer?
Subscribers can unsubscribe from our newsletter by going to this page - completing their details and selecting unsubscribe.: http://thecolouroption.com/newsletter/?p=subscribe

I wish to change my e-mail address that I’ve registered with?
Please send us a mail containing your change of details to admin@thecolouroption.com
 

REQUIREMENTS

When the student is ready the master appears. Or in colour language, when your soul is ready the appropriate colours appear.
Do you online colour reading now and discover where you are in your life at this moment, the distant past, the things you need to release, and what you are feeling and thinking. And ultimately want your soul wants you to know now
 
What do I need to purchase an online reading or course?
You need an active Paypal account with available funds to process your payment. Other than that you’ll need the following for certain online courses:

  • An adventurous spirit.
  • Buckets full of curiosity.
  • A genuine interest in living a happier, healthier and more creative life.
  • Computer/laptop/tablet and internet connection.
  • A camera or smart phone with a camera.
  • A Facebook account.
  • An hour a day for 21 days.
     

How will I receive my online readings or courses?
All readings and courses are personally managed by the Rainbow Chick. All material will be mailed to the e-mail address used during your sign up process to The Colour Option. Please ensure that you register with an active e-mail account which you can access. Most readings and courses are mailed within 24 hours of purchase

.

How do I submit my colour selections / photographs and information for readings?
The procedure for obtaining your reading / course is as follow:

  • Select a reading or course via the main site pages
  • Upon selection your browser will be redirected to the registration gateway. Complete your registration with all the required information.
  • After registration you will be directed to the shop / payment gateway to confirm your purchase.
  • Complete the payment for your purchase
  • You’ll then be redirected to a questionnaire or colour selected sheet - complete it carefully by following the instructions.
  • Expect your reading / course in your inbox within 24 hours.

SALES & REFUNDS POLICY

The following terms and condition apply to purchased downloads, readings and online courses.

You agree that you will pay for all products you purchase through the READINGS / COURSES interface, and that The Colour Option. may charge your payment method for any products purchased and for any additional amounts (including any taxes and late fees, as applicable) that may be accrued by or in connection with your Account. YOU ARE RESPONSIBLE FOR THE TIMELY PAYMENT OF ALL FEES AND FOR PROVIDING THE COLOUR OPTION WITH A VALID PAYMENT METHOD FOR PAYMENT OF ALL FEES.
Your total price will include the price of the product plus any applicable sales tax; such sales tax is based on the bill-to address and the sales tax rate in effect at the time you download the product. We will charge tax only in states where digital goods are taxable.

All sales  of products are final.

Prices for products offered via the Readings / Course interfaces may change at any time, and the Services do not provide price protection or refunds in the event of a price reduction or promotional offering.
If a product becomes unavailable following a transaction but prior to download, your sole remedy is a refund. If technical problems prevent or unreasonably delay delivery of your product, your exclusive and sole remedy is either replacement or refund of the price paid, as determined by The Colour Option.. Please send refund requests to admin@thecolouroption.com

Your use of the Services includes the ability to enter into agreements and/or to make transactions electronically. YOU ACKNOWLEDGE THAT YOUR ELECTRONIC SUBMISSIONS CONSTITUTE YOUR AGREEMENT AND INTENT TO BE BOUND BY AND TO PAY FOR SUCH AGREEMENTS AND TRANSACTIONS. YOUR AGREEMENT AND INTENT TO BE BOUND BY ELECTRONIC SUBMISSIONS APPLIES TO ALL PRODUCTS RELATING TO ALL TRANSACTIONS YOU ENTER INTO ON THIS SITE, INCLUDING NOTICES OF CANCELLATION, POLICIES, CONTRACTS, AND APPLICATIONS. In order to access and retain your electronic records, you may be required to have certain hardware and software, which are your sole responsibility.
 

GENERAL QUESTIONS ANSWERED

Do I have to sign up to The Colour Option to purchase readings and courses?

Yes - you have to sign up to make use of our online services. If your’re concerned about sharing your personal information with us, please read our Privacy policy to learn how we use and protect your personal information.

Are there other payment option available other than PayPal?

At this time Paypal is the only payment gateway we accept. However if you reside in South Africa - feel free to contact us to discuss other possible payment options. You should still consider a Paypal account - have a look HERE

How much does my membership to the colour option cost?

You’re membership is completely free - we only charge for readings and other services purchased via our online payment gateway.

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